BAC is the leading financial services company in Central America. With more than 70 years of experience, BAC is the number one in assets, portfolio, deposits and utility in the region, it is also a leader in digital banking and in the card issuer and acquirer business. The bank provides financial services to more than 5 million customers throughout Central America and employs more than 20,000 people.

BAC International Corporation provides through its subsidiary BAC International Bank Inc., a Panamanian banking institution, a wide variety of financial services to individuals and institutions. It offers products and services to its clients through a centralized strategy led by a unified group of financial institutions that operate as a single entity, with a homogeneous strategy, in addition to a solid infrastructure and technological platform, operated by local management teams in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica and Panama.

A Net Positive Bank

BAC integrated the management of environmental and social issues into its corporate strategy.

The alignment and complementarity of these initiatives with the business vision has allowed them to move towards a socially responsible business model, by identifying and addressing those aspects of the business from which possible impacts, positive and negative, real and potential, and the most relevant for stakeholders and the company, are derived.

BAC is on track to become a Net Positive Bank. Thus, with the same excellence and rigor with which economic value is maximized, it works to create more environmental and social value than the footprints it produces to operate, and in this way be able to positively impact all its stakeholders.

To achieve this, it has defined three ambitious objectives in each dimension:

Economic dimension

  • Maximize economic value: Maintain its leadership position in Central America by improving quality, provide its customers with the best financial solutions based on state-of-the-art technological infrastructure, unified and robust digital platforms, as well as the best customer service, to continue growing profitably.
  • Be transparent: Improve the perception that your customers have of the transparency, clarity, simplicity and empathy with which they inform about your products and services.
  • Leaders in Life-Centric financial solutions that are simple, digital and sustainable: It offers products and services that, in addition to making life easier for its customers because they are simple and digital, also allows them to adopt more sustainable practices and add not only economic value, but also environmental and social value.

Environmental dimension:

  • To be a positive CO2, water and waste bank: To ensure that all its facilities, in the 6 countries, have environmental management systems and eco-efficient practices, to measure, reduce, offset and overcompensate the footprints in carbon emissions (greenhouse gases), water consumption and the management of materials and waste.
  • Transform the portfolio to Net Positive: Progressively transform the credit portfolio so that the projects it finances not only do not cause a negative environmental impact, but also facilitate financing for their business and personal clients to use cleaner technologies, energy and transport, and that their means of production and consumption generate positive impacts. All this with the purpose of achieving the goals set out in the Paris Agreement and contributing to the well-being of people.
  • Promote the circular economy and sustainable mobility: Offer its customers in the region services to transition to circular means of production, this means that from the moment the products are designed, it is done thinking about the responsible extraction of raw materials, the useful life of the products and the treatment of their waste, so that they remain in the economic cycle for as long as possible.

Social dimension:

External:

  • Massify financial and digital education and inclusion: Promote digital financial education through face-to-face channels, customer service, and digital platforms so that people are effectively and safely included in the digital financial ecosystem and make better use of digital financial solutions, thereby actively participating in the economy and deepening their relationship with the bank.
  • Make inclusive banking and especially gender-equitable: Develop initiatives to serve groups that have traditionally been excluded from the financial system: women, people with disabilities, entrepreneurs; this will be done through the design of a value proposition that includes financial solutions, as well as non-financial services: technical advice, accompaniment, networking, etc.
  • To be leaders in strategic social investment: To focus the execution of resources on strategic social investment and not on philanthropy, to support projects with a social and environmental impact that meet specific conditions: that they are from the Central American region, that are aligned with the line of business and that contribute to economic, social and environmental development.

Internal:

  • Develop deep connections with its employees: Generate actions to strengthen transformative leadership, mature the hybrid work model, strengthen training, performance management, salary competitiveness and the promotion of a diverse, inclusive and equitable culture, in which the differences of BAC People are valued.
  • Promote their integral development: Promote the development and integral well-being of BAC People, their physical, emotional, mental and financial health.
  • Reduce poverty among BAC People to the minimum possible: Identify and provide care to BAC People in poverty through a program with personalized solutions that improve their quality of life and of their families.

BAC “Reimagines banking to generate prosperity in the communities in which it operates”