Fidelity Bank plc

Africa & Middle East

Date joined:8 April, 2008

Company Profile

Fidelity Bank set out to become a world-class financial institution that provides superior returns for all stakeholders. People who are professional and proactive, state of the art technology, exceptional corporate governance standards, good knowledge of the local market, and above all, a customer-centric culture.

Fidelity Bank commenced business in October 1998 as a Discount House. Fidelity Discount House attracted a rich client base and was noted for its innovative and attractive investment product offerings, making its discount house of choice. With the quality of services offered, Fidelity Bank’s customers requested for a deeper and richer business relationship, making it logical to move into the banking sector.

On the 28th of June 2006, Fidelity Bank obtained a universal banking license. It has since become a household name in Ghana by delivering on its promise to make a difference in the lives of its stakeholders (shareholders, employees, customers, regulators, and community as a whole).

Fidelity Bank carefully handpicked and groomed a team of high calibre professionals with diverse skills and experience; invested heavily in technology and training to ensure that it is at par with the best in the world. Fidelity Bank continually offers a comprehensive range of innovative products and services to meet the banking and financial needs of its existing and potential customers. Fidelity Bank is contributing its quota to the development of the banking industry and by extension the Ghanaian economy.

Within six months of opening its doors for business, Fidelity Bank had already broken even, a remarkable feat that set the stage for its expansion which can be found not only in its steadily growing network of branches, mobile banking platform and in its solid base of satisfied customers, but in the various awards it has garnered in the industry for customer service, digital product offerings, trade deals, human resource, corporate social responsibility, and overall best bank. Fidelity Bank has won more than 60 awards for excellence since its inception.

In delivering on its promise to affect the community, on the 1st of October 2014, the Bank acquired ProCredit Savings and Loans Company Limited (PCSL) from ProCredit Holding Germany (PCH) and the DOEN Foundation of the Netherlands. PCSL was a non-bank financial institution that provided savings and lending services to its individual, small, and medium enterprise clients.

The continued growth of the Bank culminated in the establishment of Fidelity Asia Bank Limited (FABL) in Labuan, Malaysia in July 2012 as a wholly owned Asian subsidiary in Malaysia. FABL carries on the business of offshore banking. Investment banking has always been a key pillar in the overall strategy of the bank, thus, Fidelity Securities Limited (FSL), a fully owned subsidiary of the bank, was incorporated as the investment banking arm of the bank. Formerly known as Fidelity Asset Management, FSL’s business involves providing advisory services, issuing of securities, raising of capital and undertaking portfolio investment management for clients. Fidelity Bank is committed to becoming a top 3 bank in Ghana with international standards.

Even if Fidelity Bank does not have a sustainability strategy, however, the Bank has implemented an Environmental and Social Risk Management since 2014 to ensure that its customers conduct their activities in an environmentally friendly manner.

CSR Sustainability Report