City Bank PLC, established in 1983, is one of Bangladesh’s leading private commercial banks. Over four decades, the Bank has evolved into a diversified, digitally enabled institution offering comprehensive retail, SME, and corporate banking solutions. Today, City Bank serves approximately 2.8 million customers through 134 branches, 69 sub-branches, 516 ATMs and RATMs, and 434 Agent Banking Points nationwide.
Guided by the values of integrity, customer focus, collaboration, and continuous improvement, the Bank is committed to supporting national economic growth while creating sustainable long-term value for customers, shareholders and society. Its strategic focus emphasizes responsible growth and resilience, recognizing Bangladesh’s development priorities and climate vulnerabilities. In acknowledgement of its leadership in advancing sustainability, City Bank was ranked as the number one bank in Bangladesh in Bangladesh Bank’s Annual Sustainability Rating 2024. City Bank has consistently been listed among the country’s Best Sustainable Banks for five consecutive years. The Bank was also included in Bloomberg’s ESG rating in 2024.
In line with national priorities and global good practices, City Bank has embedded Environmental, Social and Governance (ESG) considerations across its internal operations and financing activities, contributing to multiple Sustainable Development Goals (SDGs) and national development agendas.
Environment & Climate
City Bank acknowledges that environmental degradation and climate change present material risks to Bangladesh’s economy and financial system. Accordingly, sustainable finance is embedded as a core strategic priority. The Bank extends financing across renewable energy, energy-efficient industrial technologies, sustainable waste management, and climate-resilient infrastructure, in alignment with Bangladesh Bank’s Sustainable Finance Policy. Activities that reduce greenhouse gas emissions, mitigate climate risks, or prevent pollution are classified under Green Finance, while Sustainable Finance supports climate adaptation and social inclusion.
In parallel, the Bank is integrating climate risk assessment into lending decisions, portfolio oversight, and strategic planning. Decarbonization plan aligned with the Paris Agreement’s 1.5 °C target has been formulated for key sectors of the portfolio of the Bank. City Bank also measures and discloses greenhouse gas emissions from internal operations as well as financed activities.
Within its own operations, the Bank promotes resource efficiency and low-carbon practices. Initiatives include installing energy-efficient equipment, expanding paperless processes, deploying rooftop solar and rainwater harvesting systems, and growing digital banking channels. A significant share of customer transactions is now conducted digitally, improving accessibility while reducing environmental footprint.
Social
City Bank places financial inclusion and client well-being at the centre of its social responsibility agenda. The Bank delivers accessible banking solutions to cottage, micro, small and medium enterprises, women entrepreneurs, and underserved communities. Its digital nano-loan platforms extend formal financial access to previously unbanked customers, strengthening inclusion and livelihoods.
Through its Corporate Social Responsibility (CSR) programme, City Bank supports education, healthcare and disaster response initiatives nationwide. Internally, with a workforce of over 5,000 employees, the Bank maintains a diverse, inclusive and merit-based workplace. Women represented 19% of the workforce in 2024, exceeding the national banking sector average of 17.6%. To accelerate progress, the Bank has set a target to increase women’s participation to 20% by 2027, alongside efforts to recruit individuals from disadvantaged communities and persons with special needs.
Governance
City Bank’s governance framework is grounded in transparency, accountability and ethical leadership. The Bank adheres to all regulatory requirements and adopts international good practices in risk management and internal control. Board oversight ensures that ESG considerations are integrated into enterprise risk management and strategic decision-making. The Bank also prioritizes timely disclosure of financial and non-financial information, with reporting aligned to GRI, IFRS S1 and S2, and other international frameworks. A strong culture of ethics is reinforced through a Code of Conduct, Anti-Money Laundering policies, whistleblower protection, and regular compliance training.